Chief Minister Shivraj Singh Chouhan has said that departmental officers should increase the speed of work for speedy redressal of complaints lodged by common people through the CM helpline.
Many officers are doing this work sensitively, they deserve congratulations.
Chouhan discussed with the applicants of different districts through video conference from Mantralaya today and sought information about the action taken in their cases.
Along with blacklisting of a hospital, the Chief Minister took punitive action against 15 government servants.
In Samadhan Online, action was taken to suspend a clerk guilty of delay in resolving cases, stop increment of 3 government servants, deduct 15 days salary of a government servant and give notice to 10 officers and employees.
Yashwant Karma of Khargone district told Chief Minister Chouhan that he was not given the benefit of provision of free treatment by a private hospital under the Ayushman Bharat Yojana. An additional amount of Rs 61,000 was taken from him, for which he has been trying to return for about one and a half years.
After registering the complaint, they got the amount returned 2 days back. Thanking CM Chouhan, the applicant said that he could get the amount back only because of the CM helpline. The hospital management was found guilty in the investigation of the complaint by Collector Khargone in the case. Chouhan instructed to blacklist the hospital.
Gaurav Yadav of Ashoknagar district had complained about non-availability of water supply due to leakage of pipes in Nal-Jal Yojana. Public Health Engineering Department has stopped the increment of Executive Engineer Shri S.K. Jatav, Assistant Engineer Shri B.S. Sumant and Deputy Engineer Shri Vinod Gupta for negligence.
Explanation has been sought from In-charge Superintendent Engineer Vinod Kumar Chhari for not getting the complaint resolved on time.
Chouhan instructed to take strict action against the guilty staff in case of obstruction in smooth supply of drinking water in other districts as well.
A complaint was lodged in May 2022 by Sushri Sunita Meshram of Balaghat district for not repairing the main pipeline damaged by the work of Pradhan Mantri Gramin Sadak Yojana on time. In August 2022, a complaint was again filed by the Public Health Engineering Department for not having sufficient drinking water supply even after the pipeline was rectified.
Chouhan gave instructions to immediately repair the damage to the pipeline.
He said that irrespective of the district, proper maintenance of tap-water schemes should be done regularly. In this case, while giving a show cause notice to the guilty construction agency, an explanation has been sought from the Deputy Engineer and Village Secretary of Madhya Pradesh Rural Road Development Authority.
Action has also been taken to deduct the salary of Deputy Engineer Shri Ram Naresh Yadav for 15 days.
On the complaint of non-receipt of scholarship amount by Shri Pratap of Bhopal in Samadhan Online, the Scheduled Caste Welfare Department and the Technical Education, Skill Development and Employment Department took action to provide redressal.
When the matter came to the notice of Chouhan, he inquired about such pending cases in the entire state.
In a total of 132 cases, information was received about non-receipt of scholarship amount to the students, on which Chouhan gave instructions for immediate solution.
Pratap’s awareness paved the way for the disposal of all such pending cases.
It was told that technical errors related to the portal have also been rectified so that there is no delay in cases.
A complaint had been filed by Neemuch resident Shri Jitendra Singh about his wife not getting the benefit of Janani Suraksha Yojana after registering in Sambal.
Information was received late due to technical error. Rs 16 thousand have been paid to the beneficiary by the Public Health and Family Welfare Department.
Chouhan gave instructions to take action against the employees guilty of delay.
He said that the pending cases should be resolved by running the campaign.
On the complaint of Shri Nevala Arvind Sanesh of Alirajpur district, an amount of Rs. one lakh 65 thousand was paid by the Panchayat and Rural Development Department for the construction of well.
In this case, the staff engaged in the evaluation work of well construction was held guilty for delay of one year in the payment of the amount.
Show cause notice has been issued to the Chief Executive Officer and Assistant Accounts Officer of District Panchayat Sondwa.
Chouhan instructed the Power Distribution Company to issue revised bills on the application of Shailesh Kasliwal, a resident of Indore, for corrections in the electricity bill.
Chouhan while giving instructions to solve the complaints of citizens related to electricity supply and electricity bills on priority basis, said that action should also be taken against the officer-employee who closes the complaint without proper redressal.
Sabana Bano, an applicant of Burhanpur district, has received the amount of ex gratia on March 21, about one and a half years after drawing attention to the non-receipt of ex-gratia assistance in Sambal Yojana.
Chouhan was told that show-cause notices have been given to the three officers-employees guilty in the case. Along with this, the then in-charge clerk of Municipal Corporation Burhanpur Suresh Yadav has been suspended.
Congratulations to the district, department and officers who are doing good work
The first five departments which did excellent work in redressing the complaints received from the public on the basis of work done in the last one month in the CM Helpline, include Home, Transport, Urban Development and Housing, Panchayat and Rural Development and Social Justice Department.
Similarly, Jabalpur, Ujjain, Sehore, Indore and Chhindwara are among the leading 5 districts in solving public grievances.
Among the 4 officers who worked actively to redress the applications received from the public and gave excellent results are Narendra Gautam, Assistant Director, Backward Classes Welfare, Betul, Hemant Sethi, Assistant Engineer, Public Health Engineering, Dewas, Sandeep Namdev, Assistant Manager, Energy, Narmadapuram and Yogesh Dubey, Assistant Health Officer, Urban Development and Housing Department, Bhopal.
Chouhan discussed with all of them and congratulated them for their good work.
