WhatsApp has filed its first monthly grievance redressal report, as required by India’s new IT regulations, claiming that it has blocked two million accounts in India alone for attempting to transmit harmful or unwanted messages on a large scale between May 15 and June 15.
According to the company, more than 95% of such bans are related to the illegal use of automated or mass communications.
In the report, released in line with the requirements of India’s Intermediary Guidelines, 2021, WhatsApp said that user reports received by the platform via the grievance channels are evaluated and responded to.
“Our top focus is preventing accounts from sending harmful or unwanted messages at scale. We maintain advanced capabilities to identify these accounts sending a high or abnormal rate of messages,” the company said.
“Majority of users who reach out to us are either aiming to have their account restored following an action to ban them or reaching out for product or account support,” it added.
WhatsApp last week accepted that “the government is the administrator” in its case and informed the Delhi High Court that it will put its privacy policy update “on hold” until the Data Protection Bill came into force.
This is a significant development after the new Information Technology Minister Ashwini Vaishnaw made it crystal clear within minutes of taking charge that “law of the land is supreme” and no one can afford to disrespect it.
WhatsApp’s counsel also accepted that its commitment is “we need to fit in the law”. Facebook, Google and Twitter have already submitted their monthly compliance reports.
